Slight.ae | Lighting Design Specialists

1. Introduction

At Slight.ae ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy informs you about how we handle your personal information when you visit our website at www.slight.ae or engage with our services.

This policy complies with Federal Decree-Law No. 45 of 2021 on Personal Data Protection and all applicable data protection legislation in the United Arab Emirates, including Dubai's Data Protection Law DIFC Law No. 5 of 2020.

2. Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you, including:

Identity Data: Name, username, title
Contact Data: Email address, telephone numbers, physical address, billing address
Financial Data: Payment details (processed through secure third-party payment processors)
Transaction Data: Details about payments and services you've purchased from us
Technical Data: IP address, browser type, device information
Profile Data: Your preferences, feedback, and survey responses
Usage Data: Information about how you use our website and services
Marketing Data: Your preferences in receiving marketing from us

We do not collect any Special Categories of Personal Data (sensitive personal data) about you unless specifically required for providing our services, and only with your explicit consent.

3. How We Collect Your Data

We collect data through:

Direct interactions: When you fill out forms, create an account, place an order, request a consultation, or contact us
Automated technologies: As you interact with our website, we may automatically collect Technical Data using cookies and similar technologies
Third parties: We may receive personal data about you from various third parties such as analytics providers, advertising networks, and search information providers

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To register you as a new customer
To process and deliver your order
To provide lighting consultation services
To manage our relationship with you
To administer and protect our business and website
To deliver relevant website content and advertisements to you
To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences
To make suggestions and recommendations to you about goods or services that may be of interest to you

We process your data based on one or more of the following legal grounds:

Performance of a contract with you
Compliance with a legal obligation
Your consent
Our legitimate interests (which never override your fundamental rights and freedoms)

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider:

The amount, nature, and sensitivity of the personal data
The potential risk of harm from unauthorized use or disclosure
The purposes for which we process the data
Whether we can achieve those purposes through other means
The applicable legal requirements

For tax and accounting purposes, we typically retain basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for a minimum of 5 years after they cease being customers, as required by UAE law.

6. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. These measures include:

Encryption of sensitive data
Secure storage systems
Access controls and authentication procedures
Regular security assessments
Staff training on data protection

We limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. International Data Transfers

We primarily process all data within the United Arab Emirates. However, some of our external third-party service providers may be based outside the UAE, which may involve a transfer of your personal data outside the country.

Whenever we transfer your personal data outside the UAE, we ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data
Where we use certain service providers, we may use specific contracts which give personal data the same protection it has in the UAE

8. Your Legal Rights

Under UAE data protection laws, you have rights in relation to your personal data, including:

Right to access: Request access to your personal data
Right to rectification: Request correction of incomplete or inaccurate data
Right to erasure: Request deletion of your personal data in certain circumstances
Right to restrict processing: Request restriction of processing of your personal data
Right to data portability: Request transfer of your personal data
Right to object: Object to processing of your personal data
Right to withdraw consent: Withdraw consent at any time where we rely on consent to process your personal data

If you wish to exercise any of these rights, please contact us using the details provided below. You will not have to pay a fee to access your personal data (or to exercise any of your other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

9. Cookies

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

10. Marketing Communications

We may use your personal data to form a view on what products, services, and offers may be of interest to you. You will receive marketing communications from us if:

You have specifically requested information from us
You have purchased goods or services from us
You have provided your consent to receive marketing communications

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message or by contacting us at any time.

11. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date.

We encourage you to review this privacy policy periodically for any changes.

13. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

By email: privacy@slight.ae
By phone: +971 56 688 3447
By mail: Business Bay, Sheikh Zayed Road, Dubai, UAE

You have the right to make a complaint at any time to the UAE Data Protection Authority. We would, however, appreciate the chance to deal with your concerns before you approach the Authority, so please contact us in the first instance.